Returns & Exchanges Policy
Understanding how our informational platform operates
⚠️ Important Notice: This policy does not apply to this site
Why We Have No Returns or Exchanges Policy
No Sales or Transactions
Balancedietcoach is a free informational platform dedicated to nutrition education and wellness guidance. We do not sell products, services, or subscriptions. There are no purchases, no invoices, and no payments processed through this site.
No Buyer-Seller Relationship
Consumer protection laws regarding returns and exchanges exist to protect purchasers of goods or services. Since we have no commercial transactions, standard return policies do not apply to our platform.
No Refunds Required
You cannot return or exchange something you never purchased. All content on this site is permanently free and accessible 24/7. There is nothing to return, exchange, or seek a refund for.
How We Differ From Online Stores
Typical Online Store
- ✓ Sells physical or digital products
- ✓ Accepts payments from customers
- ✓ Issues invoices and receipts
- ✓ Offers 14-day return window (EU law)
- ✓ Processes refunds and exchanges
- ✓ Manages return shipping
Balancedietcoach Platform
- ✗ Provides free educational content
- ✗ No payments accepted
- ✗ No invoices or receipts issued
- ✗ No return period applicable
- ✗ No refunds to process
- ✗ No shipping logistics involved
What If You Have Issues With Our Content?
Stop Using the Content
Since all content is free and there is no subscription or commitment, you can discontinue using our platform at any time. Simply close your browser, bookmark a different site, or find alternative nutrition resources.
Share Feedback About Articles
If you notice inaccuracies, outdated information, or have constructive feedback about our articles and guides, we welcome your input. Our editorial team reviews all submissions and may update content based on your observations.
Contact Our Editorial Team
For content questions, clarifications, or feedback about articles published on our site, please reach out to us. You can submit a message through our contact form or email us directly at [email protected]. We aim to respond within a reasonable timeframe.
Report Accuracy Issues
If you discover information that contradicts current nutrition science or contains errors, please notify us. Our editorial board takes accuracy seriously and will investigate any claims thoroughly before making corrections.
No Refunds Needed
Because there were no payments in the first place, there is nothing to refund. Balancedietcoach operates as a public information resource, not a commercial transaction platform. Your access to all articles, guides, and educational materials remains free and unrestricted.
Your satisfaction with our content is important to us — but it comes in the form of knowledge and wellness guidance, not financial transactions.
Legal Basis for This Policy
In the European Union (including Austria), consumer protection laws such as EU Directive 2011/83/EU (Consumer Rights Directive) establish mandatory return and exchange rights for distance sales of goods and services. However, these laws apply exclusively to commercial transactions where:
- • A consumer makes a purchase from a seller
- • Payment is exchanged for goods or services
- • A contract exists between buyer and seller
Since Balancedietcoach (located in Graz, Austria) operates exclusively as a free informational platform with zero commercial transactions, consumer protection return laws do not apply. We provide information as a public service, not as a commercial vendor.
Questions About Our Platform?
If you have any questions about how Balancedietcoach operates, our content policies, or feedback about our articles, our editorial team is here to help.
Contact Our Editorial TeamQuick Reference
For Product Returns
Not applicable. We sell no products.
For Refunds
Not applicable. We accept no payments.
For Privacy Concerns
Review our Privacy Policy